FEMA assistance now available to hurricane survivors

This story has been updated on October 13, 2024 to reflect the latest information on FEMA support.

FEMA support is available for Hurricane Helene survivors in western North Carolina.

Homeowners and renters can apply from: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes and Yancey counties, and the Qualla Boundary/Eastern Band of Cherokee Indians.

Go online to DisasterAssistance.gov, use the FEMA App or call 800-621-3362 from 7 a.m. to 11 p.m. (Eastern Standard Time) daily. The telephone line is open every day and help is available in most languages.

To apply, you will need:

• A current phone number where you can be contacted
• Your address at the time of the disaster and the address where you are now staying
• Your Social Security number
• A general list of damage and losses
• Banking information if you choose direct deposit
• If insured, the policy number or the agent and/or the company name

If you have homeowners, renters or flood insurance, you should file a claim as soon as possible. FEMA cannot duplicate benefits for losses covered by insurance. If your policy does not cover all your disaster expenses, you may be eligible for federal assistance.

Remember to only return to your home when it is safe to do so. When you get there, document any damage thoroughly, both inside and outside the building. Take photographs. If you have photographs of your home before it was damaged, those will be useful to show FEMA as well.

As FEMA enters the area, you will need documents to verify your identity and prove your occupancy, and it’s a good idea to start gathering those items together. Here is a list of FEMA-approved documents for homeowners. Tenants may provide a copy of their lease or utility bill with their name on it.

In addition to on-the-ground disaster recovery teams, FEMA has a disaster recovery center at AC Reynolds High School.

A. C. Reynolds High School

Address1 Rocket Dr

Asheville, North Carolina 28803

Buncombe

Get Directions

DRC Hours

FEMA has other disaster recovery centers throughout Western North Carolina:

Jackson County Annex Building

198 WBI Drive
Sylva, North Carolina 28779
Jackson
Get Directions

Caldwell County Health and Human Services Center

2345 Morganton Boulevard Southwest
Lenoir, North Carolina 28645
Caldwell
Get Directions

Henderson County Location (opens Wednesday at 1 p.m.)

2111 Asheville Highway
Hendersonville, North Carolina 28791
Henderson
Get Directions

DRC Hours

McDowell County Senior Center

100 Spaulding Road

Marion, North Carolina 28752

Mcdowell

Get Directions

DRC Hours