Dave Boliek

The Division of Motor Vehicles is using interns to help manage long lines at driver's license offices. DMV wants to put people at office entrances to help check documents and paperwork, a process referred to as "triage," but in many locations it doesn't have enough staff.

The N.C. Office of the State Auditor released its look into the Division of Motor Vehicles. It found that wait times have increased since 2019, staffing levels of driver license examiners remain low and DMV technology is perilously outdated.