Greensboro Call Center Closing Investigated

Mar 26, 2012

The U.S. Department of Labor is investigating the closure of an American Express call center in Greensboro.

Jeff Tiberii: About 15-hundred employees were laid off last year when a facility in Greensboro closed. At the time American Express said the work would be shifted to other U.S. offices. Now, the Department of Labor is looking into whether any of the eliminated positions were sent overseas. If that's the case, employees who lost there jobs would be eligible for additional benefits through the Trade Adjustment Assistance Program. The TAA program spends nearly 1-billion dollars annually to provide workers who have been laid off with training and resources. A spokesman for the Labor Department declined to say how long the investigation will take. Calls to American Express were not returned.